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These Terms & Conditions govern all removal and house clearance services provided by Berrington's Clearance & Removals ("the Company", "we", "our" or "us"). By accepting our quotation or instructing us to carry out work, you agree to these Terms.
Customer means the person or organisation instructing us to carry out the Services.
Goods means all furniture, possessions, equipment and other items we are instructed to move or clear.
Services means domestic removals, commercial removals, house clearances and any other services agreed in writing.
2.1 All quotations remain valid for 30 days unless otherwise stated.
2.2 Quotations are based entirely upon the information provided by the Customer.
2.3 We reserve the right to revise our quotation where:
2.4 Any additional work requested during the service will be charged separately.
3.1 Bookings are confirmed once accepted by us and any required deposit has been paid.
3.2 We reserve the right to amend booking times where circumstances outside our control require us to do so.
4.1 Unless otherwise agreed, payment is due immediately upon completion of the Services.
4.2 Deposits are non-refundable unless we cancel the booking.
4.3 Outstanding balances may incur statutory interest and reasonable recovery costs.
4.4 Title to any goods removed for disposal transfers only where payment has been received in full.
5. Cancellation
We may waive cancellation charges at our discretion.
The Customer agrees to:
Unless previously agreed in writing, we will not transport or remove:
Should any prohibited items be discovered, we reserve the right to suspend work immediately.
If access is unsafe or unsuitable due to:
we reserve the right to postpone or suspend the work until safe access is available.
Additional charges may apply.
Additional charges may apply where:
Whilst every effort will be made to attend at the agreed time, delays caused by traffic, accidents, vehicle breakdowns, adverse weather or other circumstances beyond our reasonable control shall not constitute a breach of contract.
11.1 We will exercise reasonable skill, care and diligence when carrying out the Services.
11.2 Where loss of or damage to your goods is caused directly by our negligence or breach of contract, our liability shall be limited to £1,000 for any individual item, subject to an overall maximum liability of £50,000 for any single removal or house clearance, unless a different level of liability has been agreed in writing before work commences.
11.3 Our liability applies only where we are legally responsible for the loss or damage and is subject to the terms, conditions and exclusions of our Goods in Transit insurance policy.
11.4 We strongly recommend customers arrange additional insurance for any items exceeding our standard liability limits or which are of exceptional financial or sentimental value.
11.5 Nothing within these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or any liability which cannot legally be excluded.
12.1 We regularly transport paintings, sculptures, antiques, mirrors and other delicate items using appropriate care and protective materials.
12.2 Customers must notify us before the move if any individual item has a replacement value exceeding £1,000 or requires specialist handling.
12.3 Unless otherwise agreed in writing, all fine art, antiques and high-value possessions remain subject to our standard liability limit of £1,000 per individual item.
12.4 Where an item exceeds this value, we strongly recommend the Customer arranges appropriate transit insurance. We may, where requested, assist in arranging additional cover through a third-party insurance provider, subject to availability and acceptance.
12.5 We reserve the right to decline transporting exceptionally valuable or irreplaceable items where specialist handling, packing or insurance is considered necessary.
If we accidentally damage your property through our negligence, we will repair the damage or provide reasonable compensation.
Damage should be reported before our team leaves wherever reasonably possible, or otherwise within 48 hours in writing.
Any claim for loss or damage must:
We shall not be liable for delays or failure to perform caused by events beyond our reasonable control including:
We reserve the right to use carefully selected subcontractors where necessary.
Where subcontractors are used, these Terms remain applicable.
By instructing us, you confirm that you own the goods to be cleared or have full legal authority from the owner, executor or administrator to authorise their removal.
Our quotation only includes the areas specifically identified during the survey or quotation.
Additional rooms, lofts, garages, sheds, gardens or outbuildings may incur additional charges.
Customers are responsible for removing:
We cannot accept responsibility for valuable items left amongst goods intended for clearance.
We will not remove:
Should hazardous materials be discovered, work may stop until appropriate arrangements have been made.
Unless agreed otherwise, appliances should be disconnected before our arrival.
Fridges and freezers should be emptied and defrosted.
We will only clear these areas where safe access is available.
We reserve the right to refuse entry where access presents a health and safety risk.
We are committed to responsible waste management.
Where practicable, suitable items may be:
before disposal through licensed waste facilities.
Berrington's Clearance & Removals operates in accordance with all applicable UK waste legislation and maintains the necessary Waste Carrier Registration for the services we provide.
Where substantially more waste is present than originally quoted, we reserve the right to revise our quotation before continuing.
Customers must ensure suitable access to the property.
Failed attendance caused by lack of access may incur a call-out charge.
Should you be dissatisfied with our Services, please contact us in writing within seven days.
We aim to acknowledge complaints within five working days and resolve them promptly and fairly.
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Thank you for choosing Berrington's Clearance & Removals.
We pride ourselves on providing a professional, reliable and respectful service and will always endeavour to treat your home and belongings with the same care and attention we would expect for our own.
